Terms of use
Welcome to climart.gr, the online store of exhibition and distribution of products through the internet of the sole proprietorship “KIOSSES KONSTANTINOS-AIR CONDITIONING APPLICATIONS”, located at 67 Gravias, Thessaloniki (Tax Identification Number: 045036620)
1. Contract of use
The visitor / user of the pages and services of this website gives their consent to the following terms of use, which apply to all content, pages, graphics, images, photos and files contained in this site. Therefore, you should read these terms and conditions carefully before visiting or using the pages and services of the website. If he does not agree, then he must not use the services and content of the Network. The visitor / user is kindly requested to check the content of the specific pages for possible changes. Make sure you agree to the following terms and conditions, because your further use and browsing of the website www.climart.gr implies the explicit and unconditional consent and consent with them.
2. Intellectual and industrial property rights
Except for the expressly mentioned exceptions (copyrights of third parties, partners and organizations), the Climart.gr logo, all content of the website, including images, graphics, photos, drawings, texts, services provided and generally all the files of this site , are the intellectual property of Climart.gr, registered trademarks and service marks of this Website and are protected under the relevant provisions of Greek law, European law and international conventions. Therefore, none of them may be sold, copied, modified, reproduced, reposted or “uploaded”, transmitted or distributed in any way in whole or in part.
The other products or services mentioned in the web pages of this node and bear the marks of the respective organizations, companies, partners, associations or publications, are their own intellectual and industrial property and therefore these bodies bear the relevant responsibility.
3. Visitor / user responsibility
The visitor / user of the pages and services of this website assumes responsibility for any damage caused to the Network by misuse or improper use of the relevant services.
4. Limitation of liability
Climart.gr has made every effort to portray with the greatest possible accuracy the products available by viewing photos, descriptions and more specific comments. However, this website may contain errors (typographical, numerical and visual). Climart.gr does not guarantee the accuracy or completeness of the illustrations and descriptions or the reliability of any advice, opinion or other information mentioned or available on this Website. Nor does it guarantee that pages, services, options, and content will be provided without interruption, but it does guarantee that errors and mistakes will be corrected as soon as they are noticed (please help with this). Under any circumstances, including the case of negligence, Climart.gr is not responsible for any kind of damage suffered by the visitor / user of the pages, services, options and contents of Climart.gr which he proceeds on his own initiative and with the knowledge of the terms of the present.
Also this website does not guarantee that the same or any other related site or the servers through which they are made available to you, are provided without “viruses” or other harmful components, however it uses one of the best servers in the world and is protected by the most inaccessible protection against any form of virus.
5. “Links” (links) to other sites
Climart.gr does not control the availability, the content, the privacy policy, the quality and completeness of the services of other web sites and pages to which it refers through “links”, hyperlinks or advertising banners. Therefore, for any problem that occurs during their visit / use, you must go directly to the respective web sites and pages, which have the relevant responsibility for the provision of their services. Climart.gr in no case should be considered as embracing or accepting the content or services of the web sites and pages to which it refers or that it is linked to them in any other way.
6. Provision and use of E-mail
The process of providing and using an e-mail address by the Network to the visitors / users of its services is governed by the terms hereof. If a visitor / user does not agree with these terms, please do not activate the process of providing an email address by the Network.
The visitor / user, after submitting his data must then choose a name and a password to his email address.
The owner of the e-mail address provided by the Network is fully responsible for each use of it and for the content of its messages and the Network may in no case be liable for acts related to the use of the e-mail address by the owner. The holder must immediately notify the Network of any use of his e-mail address by a third party without authorization as well as any other case of violation of his e-account.
The Network does not control the content of the e-mails sent by the visitors / users through the e-mail address provided by the Network. The Network maintains a file of the above email addresses and may send informational and financial messages to the email address holders unless they wish to do so.
The Network reserves the right to exclude a person from the provision of an email address or to interrupt this provision in case of violation of the terms hereof.
7. Protection of Personal Data
The management and protection of the personal data of the visitor / user of climart.gr is subject to the relevant provisions of Greek law for the protection of the individual from the management of personal data as supplemented by the decisions of the Chairman of the Committee for Personal Data Protection, the P D. 207/1998 and 79/2000 and article 8 of Law 2819/2000) and European law.
If a visitor / user does not agree with the terms of protection of personal data provided in this section must not use the pages / services of this website.
The administrator preserves the personal character of your data and may not transfer it to any third party (natural or legal person) for any reason with the exception of relevant provisions of the law and to the competent authorities only.
The administrator maintains files with the personal data, which are sent by the visitor / user exclusively for communication purposes.
The visitor / user can contact the competent department in order to check the existence of the personal file, its correction, its change or deletion.
Website visitors / users who are minors are allowed to access the services / pages of the website only with the consent of their parents or guardians and are not obliged to submit their personal information. In case of submission of such data by minors, the administrator deletes the relevant information.
The administrator may process part or all of the data that you have sent for statistical purposes and to improve the services – information provided.
8. Transaction security
Payment by credit card is made directly to the e-mail address of Eurobank and the data is not stored on climart.gr The protocol used is SSL (Secure Sockets Layer), with 128-bit encryption, for secure online commercial transactions. This encrypts all of your personal information, including your credit card number, name and address, so that it cannot be read or changed as it is transmitted over the Internet.
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of websites (web sites) to network users and for the encryption of data between network users and web servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer.
9. Payment Methods
- Bank account deposit
- Via Credit / Debit card.
- Pay on delivery
- Payment at the store
1. Ability to pay for your order by deposit in a bank account.
You can pay for your order in one of the following cash accounts of our company, informing us by phone, once your deposit has been completed, in one of the following banks and within 3 working days from the date of submission of the relevant order.
National Bank
IBAN: GR51 0110 2110 0000 2110 0415 997
Piraeus Bank
IBAN: GR6001722320005232017819867
Eurobank
IBAN: GR0026 0457 13 0200033874
Alpha Bank
IBAN: GR1901408430843002002001819
2. Complete your order with credit / debit card:
Payment for your order can be made with Visa, Mastercard
The website where your card details are entered is provided by Piraeus. Your card details are encrypted and sent to your card issuer for billing approval. This information is not disclosed to any third party.
Installments can be made exclusively using credit cards, type Visa and Mastercard.
If you choose to pay by credit card you must be present at the receipt of your order with your credit card and ID. In this case the receipt of the order from a third party is not allowed. To pick up from a store, the credit card holder must provide his credit card and ID. For an order that concerns a company, the same applies as well as the card must be corporate.
3. Complete your order with the COD method.
Payment upon receipt of products at your place. The cash on delivery method is valid for Thessaloniki and only within our shipping network. For the rest of Greece, the cash on delivery method is valid only for the purchase of small appliances. If the cash on delivery method does not apply, you can choose between a credit / debit card or by depositing in a bank account.
According to law 4446 / 22-12-2016, the maximum value of an order paid by cash on delivery can not exceed 500 euros including VAT.
* Note: For orders of products with availability status “Upon Order”, you may be asked for a deposit of 20%.
4. Complete your order with payment at the store
Place your order from our website www.climart.gr and pick up the products the next day from the store.
10. Order cancellation
The order can be canceled in the following cases:
- If the online order has been completed but the product has not been shipped yet, you can call Climart.gr and we will undertake the cancellation of your order.
- After receiving the product, call us at 2310847358 or contact us via the contact form explaining the reason you wish to cancel the order. We will serve you immediately and will inform you about all your options.
11. Withdrawal – Return Policy
Goods are always delivered in factory packaging. Otherwise the buyer must refuse the receipt.
The consumer is entitled within fourteen (14) calendar days to return the product to Climart.gr, presenting the purchase receipt and delivering it in its original condition and packaging. The returned product must not have been used, it must be in excellent condition, just like before its sale, in its complete original packaging (box, nylon, etc.) which should not have any tears or damage and with all the contents of the original packaging (eg instructions for use, etc.).
This right is lost in the event that either the product has been used or there are substantial alterations in the factory packaging.
Returns of products charged by the store.
You have the right to return the products you bought and request their replacement:
- In all cases in which other products or substantially different from the ones you ordered were delivered to you through the proven fault of Climart.gr.
- In all cases where there was a defect in the product.
Returns of products charged by the customer.
You have the right to return the products you bought in cases where for any reason other than the above, you have changed your mind and no longer wish to purchase the product. The return of the products can be done by the customer himself, charged with their shipping costs, after consultation with the staff of the Online Store. In this case the product should be in excellent condition along with all the original documents that accompanied the product and its complete packaging.
In case of return of the products, and provided that the products have been previously received and checked by the store, the refund to the customer will be made in case of payment by credit card, with cancellation of the credit card charge and in case of payment with cash, if the customer had chosen the option “collection from the store”, it will be done by returning his money to him from the store. In case the products are returned damaged or incomplete, the Online Store has the right not to accept the return of the product.
In addition, for all cases the product to be replaced – repair must be accompanied by the original proof of purchase. For all the above cases, the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product (agrees the IMEI) and must be in excellent condition , together with all the documents that accompanied the product (eg IAS, Retail Rep. etc.).
Before each return it is recommended to consult with the Online store of Climart.gr
In any case, return and replacement is possible under the following conditions:
- contact the Online Store the same day or the next working day
- in case of change of the product the customer has the right to withdraw within 14 days with another or other up to the amount of the price or with an additional price if the product has not been used
- the product is accompanied by all the necessary documents, proving the transaction (eg IAS, Retail Rep. etc.)
Order cancellation.
The order can be canceled in the following cases:
- Before the order is completed, during the electronic ordering process you can “back” to your browser and remove the quantities of products from your cart by clicking on the “remove” button.
- If the online order has been completed but the product has not been shipped yet, you can call 2310847358 and one of our partners will cancel your order.
- Upon receipt of the product, call us or contact us via the email form on the website, explaining the reason you wish to cancel the order.
- One of our partners will serve you immediately and will inform you about all your options. In case your order has already been invoiced and you wish to cancel it, then contact the Customer Service Department at 2310847358 and provide the details of your order.
12. Delivery of Order At Your Place
Place your order by 6 p.m. Monday to Friday, and Climart.gr sends your order on the same working day. Shipments of orders with destination address within Greece, are done exclusively through ACS. The delivery time of the products depends on the availability time indicated on each product separately. Depending on the product, you will receive at least 1 day, the maximum is usually 10 days in Greece.
13. Shipping Costs
| ΠΕΡΙΟΧΗ | Product weight from kg |
Product weight up to kg |
Cost | Cash on delivery option |
| Thessaloniki | 0,001 | 7 | 6€ | YES- Free |
| Thessaloniki | 7,01 | 25 | 8€ | YES- Free |
| Thessaloniki | 25,001 | 1000 | 10€ | YES- Free |
| Urban centers | 0,001 | 4 | 6€ | YES- 3€ |
| Urban centers | 4,001 | 5 | 6,5€ | YES- 3€ |
| Urban centers | 5,001 | 6 | 7,5€ | YES- 3€ |
| Urban centers | 6,001 | 7 | 8,5€ | YES- 3€ |
| Urban centers | 7,001 | 8 | 9,5€ | YES- 3€ |
| Urban centers | 8,001 | 9 | 10,5€ | YES- 3€ |
| Urban centers | 9,001 | 10 | 11,5€ | YES- 3€ |
| Urban centers | 10,001 | 11 | 12,5€ | YES- 3€ |
| Urban centers | 11,001 | 11,999 | 15€ | YES- 3€ |
| Urban centers | 12 | 25 | 20€ | YES- 3€ |
| Inaccessible Areas | 0,001 | 4 | 6€ | YES- 3€ |
| Inaccessible Areas | 4,001 | 5 | 6,5€ | YES- 3€ |
| Inaccessible Areas | 5,001 | 6 | 7,5€ | YES- 3€ |
| Inaccessible Areas | 6,001 | 7 | 8,5€ | YES- 3€ |
| Inaccessible Areas | 7,001 | 8 | 9,5€ | YES- 3€ |
| Inaccessible Areas | 8,001 | 9 | 10,5€ | YES- 3€ |
| Inaccessible Areas | 9,001 | 10 | 11,5€ | YES- 3€ |
| Inaccessible Areas | 10,001 | 11 | 12,5€ | YES- 3€ |
| Inaccessible Areas | 11,001 | 11,999 | 15€ | YES- 3€ |
| Inaccessible Areas | 12 | 25 | 20€ | YES- 3€ |
For products over 25 kg in Urban and Inaccessible Areas see the cost by filling in the TC of your area in the corresponding product.
14. Order delay
In case you have not received your order within the predetermined shipping time you have seen on the product page, contact us at 2310847358 or via the contact form on the website.
Your order may be delayed for the following reasons:
- The product has been delayed from being shipped by our supplier.
In order to be able to offer you very competitive prices, we order our products from a very wide range of domestic and international suppliers. However, there are cases where an order of ours can be “stuck” at the customs or in its transport, with the result that we do not have it in our warehouses when we calculate. In such a case, we will contact you to ask if you want us to deliver your order without this product.
- The product you ordered is out of stock and not available.
Among the products we present to you in our online store there are rare cases where the manufacturer suddenly and unannounced announces that he is removing them. In this case, a representative of our company will contact you directly to give you all the alternatives.
- Due to extreme weather events or strikes.
In any case, Climart.gr will inform its customers about any delay in the shipment.
15. Price variations
The online store Climart.gr makes every effort to ensure that the information is valid and true. In case it is found that a product has been revalued either due to an unannounced decision of the issuer or due to a technical error, the customer who is entitled to cancel the revalued product is informed directly.
16. Practical Implementation of Directive 11/2013
The European Dispute Resolution (ODR) platform of the European Commission, which allows consumers and traders to resolve their disputes electronically for domestic and cross-border transactions, was launched on Monday 15 February 2016.
It is essentially the creation of an out-of-court dispute resolution method (a kind of “amicable settlement”), in cases where the consumer wants to file a complaint about a consumer good or service he bought online.
The Electronic Dispute Resolution platform is directly linked to the competent Alternative Dispute Resolution (ADR) bodies, which undertake the handling of complaints, in order for the resolution to be simpler, faster and less costly compared to going to court. In our country the competent bodies are the Consumer Ombudsman and the Banking – Investment Services Mediator.
The European Commission invites all e-shops to add a reference to the European ADR Agency, which you can find out about through the Online Dispute Resolution (ODR) platform.
17. Delivery Days
Delivery days for orders that include one or more items are from 1 to 5 business days.
Fitting
In case the customer orders an item that needs assembly then he should contact us in order to receive the necessary instructions on how to serve him.
Inaccessible areas
In inaccessible areas the delivery is not made to the address indicated by the customer but to the nearest address of the partner of the transport network with which we cooperate. Therefore, the customer should pick up the item from the address that we will indicate to him which will be as close as possible depending on the PC that will give us the order. The customer after being notified of the arrival of his order must receive it within 3 working days.