Return Policy

Goods are always delivered in factory packaging. Otherwise the buyer must refuse the receipt.

The consumer is entitled within fourteen (14) calendar days to return the product to Climart.gr, presenting the purchase receipt and delivering it in its original condition and packaging. The returned product must not have been used, it must be in excellent condition, just like before its sale, in its complete original packaging (box, nylon, etc.) which should not have any tears or damage and with all the contents of the original packaging (eg instructions for use, etc.).

This right is lost in the event that either the product has been used or there are substantial alterations in the factory packaging.

Returns of products charged by the store.

You have the right to return the products you bought and request their replacement:

  • In all cases in which other products or substantially different from the ones you ordered were delivered to you through the proven fault of Climart.gr.
  • In all cases where there was a defect in the product.

Returns of products charged by the customer.

You have the right to return the products you bought in cases where for any reason other than the above, you have changed your mind and no longer wish to purchase the product. The return of the products can be done by the customer himself, charged with their shipping costs, after consultation with the staff of the Online Store. In this case the product should be in excellent condition along with all the original documents that accompanied the product and its complete packaging.

In case of return of the products, and provided that the products have been previously received and checked by the store, the refund to the customer will be made in case of payment by credit card, with cancellation of the credit card charge and in case of payment with cash, if the customer had chosen the option “collection from the store”, it will be done by returning his money to him from the store. In case the products are returned damaged or incomplete, the Online Store has the right not to accept the return of the product.

In addition, for all cases the product to be replaced – repair must be accompanied by the original proof of purchase. For all the above cases, the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product (agrees the IMEI) and must be in excellent condition , together with all the documents that accompanied the product (eg IAS, Retail Rep. etc.).

Prior to any return, it is recommended to consult with the Climart.gr Online Store

In any case, return and replacement is possible under the following conditions:

  1. contact the Online Store the same day or the next working day
  2. in case of change of the product the customer has the right to withdraw within 14 days with another or other up to the amount of the price or with an additional price if the product has not been used
  3. the product is accompanied by all the necessary documents, proving the transaction (eg IAS, Retail Rep. etc.)

Order cancellation.

The order can be canceled in the following cases:

  • Before the order is completed, during the electronic ordering process you can “back” to your browser and remove the quantities of products from your cart by clicking on the “remove” button.
  • If the online order has been completed but the product has not been shipped yet, you can call 2310847358 and one of our partners will cancel your order.
  • Upon receipt of the product, call us or contact us via the email form on the website, explaining the reason you wish to cancel the order.
  • One of our partners will serve you immediately and will inform you about all your options. In case your order has already been invoiced and you wish to cancel it, then contact the Customer Service Department at 2310847358 and provide the details of your order.
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